Shipping policy

At Martoa, we are committed to delivering your orders in a timely and reliable manner.

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped to your provided address.

Shipping Time

Estimated delivery time is 7–12 business days worldwide. Please note that delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, high demand periods, or high order volumes.

Shipping Costs
Shipping costs are calculated at checkout. In some cases, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

Shipping Delays
While we strive to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Address
Please ensure that your shipping address is accurate and complete. Martoa is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Martoa is not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience any issues, please contact the shipping carrier directly.

Contact Us
If you have any questions regarding your order or shipping, please contact us at:
📧 support@martoa.com